1. Introduction
This Privacy Policy explains how Himalayan Guardian Nepal Pvt. Ltd. collects, uses, stores, shares, protects, and retains personal information when users access the website, place orders, purchase products, use devices, request SOS support, submit claim documents, or interact with Himalayan Guardian Nepal Pvt. Ltd. services.
2. Information We Collect
| Category | Examples |
|---|---|
| Personal identification | Full name, email address, phone number, nationality, date of birth/age, gender, residential address, passport number, passport copy, visa copy, and a passport-sized photograph, as required for insurance KYC (Know Your Customer) purposes. |
| Travel and product details | Selected product/plan, travel dates, trekking/yatra route, destination, itinerary, guide, agency, sales representative, order and policy details. |
| Emergency details | Emergency contact, guide/companion contact, agency contact, rescue/SOS communication records. |
| Health and claim details | Health self-declaration confirmations, hospital bills, medical reports, prescriptions, discharge documents, oxygen/pulse/video records, claim documents. |
| Payment details | Transaction reference, payment status, payment method, order amount, refund status, invoice/receipt details. Himalayan Guardian Nepal Pvt. Ltd. does not store full card details. |
| Device and location details | Device allocation, serial/identification records, live GPS location when active, location history, SOS logs, communication records, battery/status where available. |
| Technical details | IP address, browser/device type, login/session data, dashboard activity, cookies, analytics data, security logs, upload/download records. |
3. How We Use Information
- Account creation and authentication
- Order processing and eligibility review
- Insurance application and policy issuance support
- Payment processing and refund handling
- Device allocation and return tracking
- Live tracking and safety monitoring
- SOS alert response and rescue coordination
- Claims assistance and document handling
- Fraud prevention, legal, accounting, compliance, audit, and regulatory purposes
- Platform improvement, security, and service optimization
4. Who We Share Information With
- Insurance Company
- Authorized rescue/call center partners
- Hospitals, clinics, doctors, medical providers, or rescue teams where required
- Payment gateways and payment service providers
- Travel agencies or sales companies involved in processing the user’s order (applicable only to their customers)
- Authorized sales representatives
- Device and location service providers (limited to the information required for service provision such as encrypted co-ordinates )
- Email or communication service providers
- Government, regulatory, law enforcement, or competent authorities where legally required
5. Agency and Sales Dashboard Access
If an order is created by or linked to a travel agency, sales company, or sales representative, that party may access relevant traveler/order information through the dashboard only for orders they are authorized to manage.
6. Location Tracking
Where a Tracer M3 or similar device is used, location information may be visible to Himalayan Guardian Nepal Pvt. Ltd. administrators, operations team, authorized rescue/call center team, traveler account, relevant agency/sales company, and other parties necessary for safety or emergency response. If the device is turned off, tracking, SOS support, rescue coordination, and the overall effectiveness of the service may be affected.
7. Cookies and Analytics
Himalayan Guardian Nepal Pvt. Ltd. uses cookies and similar technologies for login, session management, security, checkout, dashboard operation, and analytics. Himalayan Guardian Nepal Pvt. Ltd. may use analytics or similar tools to understand platform usage and improve services. Details are provided in the Cookie Policy.
8. Data Retention
Himalayan Guardian Nepal Pvt. Ltd. retains information as long as necessary for legal, insurance, accounting, claims, rescue, fraud prevention, regulatory, operational, dispute-resolution, platform security, and service improvement purposes. Some records may be retained even after a deletion request where retention is required for these purposes.
9. User Rights and Requests
- Access to personal data
- Correction of inaccurate data
- Clarification about data use
- Deletion request, subject to legal, insurance, accounting, claim, rescue, regulatory, and operational retention requirements
Requests may be sent to support@himalayanguardian.com. Himalayan Guardian Nepal Pvt. Ltd. may verify the requester identity before processing the request.
10. Data Security
Himalayan Guardian Nepal Pvt. Ltd. uses reasonable technical, administrative, and operational safeguards to protect user information. Himalayan Guardian Nepal Pvt. Ltd. reserves the right to update, modify, or enhance its security measures from time to time to ensure the continued protection of user data.
11. Minors
For products that allow travelers below 18 years of age, purchase and use must be authorized by a parent or legal guardian. Himalayan Guardian Nepal Pvt. Ltd. may require guardian confirmation or additional documents before processing such orders.
12. Updates and Contact
Himalayan Guardian Nepal Pvt. Ltd. may update this Privacy Policy from time to time. For privacy questions, contact support@himalayanguardian.com.
himalayanguardian.com | support@himalayanguardian.com